Miller Larson

Senior Site Reliability Engineer

Summary: Managed the infrastructure and operations of servers, equipment, and systems for Security and Distributed Cloud (SDC) operations globally

• Utilized Git to maintain Ansible inventories and extend playbook functionality
• Deployed and configured new physical and virtual systems after bootstrap
• Updated configurations and gathered data from existing hosts using Ansible
• Participated in cross-team projects to ensure the smooth operation of critical customer workloads

Enterprise Network Engineer

Summary: Mentor…

• Served as a KCS Coach and evangelist for the F5 KCS methodology program.
• Handled technical issues of any complexity with minimal need for supervision
• Verified network solutions and ensured appropriate products and services were selected to meet client requirements in coordination with the Engineering team
• Provided Tier-3 support for Field Services, Global Support, Consulting, and Training organizations
• Collaborated with Product Development and Product Management to ensure customer requirements were met and appropriately implemented
• Provide support for the entire F5 product line, and all versions of software code and hardware
• Reviewed, tested, and created content for F5’s technical knowledge base, AskF5
• Responsible for all CERT and security release alerts to the customer install base in coordination with Product Development team
• Mentored other F5 technical groups
• Actively interacted with Product Development group on behalf of all external organizations and customers

Network Support Engineer II

Summary: Provided support for Local Traffic Manager (LTM), Web Access Management (WAM), and WAN Optimization Manager (WOM) modules for versions 9, 10, and 11 of BIG-IP software

• Diagnosed and troubleshooted hardware issues for all F5 hardware appliances
• Established and configured lab environments to reproduce and confirm customer issues to report to appropriate teams
• Effectively manage case escalations to tier 3 while maintaining customer communication
• Ensured a consistently high-quality support experience for F5 customers and partners
• Managed case escalations to Tier 3 while maintaining customer communication
• Followed standards-based processes as defined in F5’s Quality Management System

Imaging Systems Engineer

Summary: Assessed current state of imaging systems, projects, and outstanding support issues

• Troubleshot and resolved customer image and system transmission issues
• Installed, configured, monitored, and troubleshooted imaging workflow systems
• Managed communication and prioritized internal and external IT requests, issues, and projects
• Handled quotes, purchases, and escalation of system issues with vendor partners

Remote Radiologist Specialist

Summary: Supported end-to-end medical image routing on proprietary and internally developed Linux-based systems

• Implemented new policies and procedures for international affiliates
• Maintained and created VPN connections to facilitate the secure receipt of medical images
• Configured and maintained remote multi-homed setups for radiologists
• Configured and deployed remote access policies for remote medical provider setups
• Managed quoting, purchasing, asset tracking, and inventory

System Analyst

Summary: Provided first-line support and escalation for any inbound customer issues

• Troubleshot VPN connections for the transmission of inbound medical images
• Monitored and tracked internal image routing and networking issues
• Provided application-level support for customers on both Windows and Apple systems

Administrator/Technician

Summary: Monitored and troubleshooted networks to maintain a high quality of service

• Administered and managed an OpenBSD email and web hosting server for customers
• Installed and supported fixed wireless (point-to-point) radios and equipment
• Conducted on-site service calls and provided phone-based technical support
• Assembled workstations and racked servers.

ITT Technical Institute

North Idaho College